At GLEESET, we are committed to delivering creative and cultural products to your doorstep in Ghana and around the world. Please review our shipping and return policy below to understand how we handle your orders.

International shipping policy
We are pleased to offer international shipping to many countries worldwide. please note the following:

International shipping charges
Additional shipping fees will apply to orders shipped outside of our domestic region. these charges vary based on destination, weight, and the shipping method selected at checkout.

Customs, duties, and taxes
Your order may be subject to import duties and taxes, which are imposed upon arrival in your country. these charges are the responsibility of the recipient and are not included in the product or shipping prices.

Delivery time
International shipments may take longer to arrive depending on your location and local customs processing times. the estimated delivery time will be provided at checkout, but please allow extra time during peak seasons or unforeseen delays.

Order processing
Orders are typically processed within 2–5 business days. once your order is shipped, you will receive a tracking number via email.

Returns and exchanges
We accept returns for damaged, defective, or incorrect items. if you receive an item that is not as described, please contact us within 7 days of delivery.
to be eligible for a return:

  • the item must be unused and in its original packaging
  • proof of purchase must be provided
  • the return request must be made within 7 days of delivery

We do not accept returns for change of mind or non-defective items due to our dropshipping model.

Refunds
Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund. if approved, your refund will be processed to your original payment method within a few business days.

Non-returnable items
Certain items such as opened craft kits or used festive decor may not be eligible for return due to hygiene or safety concerns.

Contact us
 For any shipping or return-related inquiries, please reach out to us at: support@gleeset.africa